Contacting 911 has been easier than ever in Tazewell County since the call center implemented a texting system two years ago, ...

911 transcripts reveal what Johnny Bowman Jr., owner of Bowman’s Auto Air, told 911 operators after he got into a shootout with Semmes police inside his business on Jan. 4.

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

GUILFORD COUNTY, N.C. (WGHP) — A dispatcher at Guilford Metro 911 answers thousands of calls a year for a variety of reasons. On Sept. 7, one dispatcher got a call that stopped her and her desk mate ...

A pork chop, a taxi, a TV show and a snoring family member are all featured in this year's RCMP list of calls that "missed the mark." ...

(CNN) — Calls to 911 from T-Mobile phones in Dallas are clogging the city’s emergency dispatch system, the city said — and a 6-month-old boy’s mother blames the problem for her child’s death. City ...

MONTGOMERY COUNTY, Md. (DC News Now) – Artificial intelligence (AI) may become key in helping emergency dispatchers in Montgomery County focus on actual emergencies. 911 operators often find ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

December saw an 89 per cent decrease in 911 wait times compared to the year before. The drop comes after Toronto police hired ...