Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...

Discover why AI-powered services and automation agencies are booming in 2026—high demand, scalable offers, recurring revenue, and the ability to work from home.

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

SHENZHEN, China, Dec. 08, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Today's startups are rewriting the rules of customer engagement, with AI-powered solutions that reimagine how organizations connect with customers. Twilio’s 2025 AI Startup Searchlight Awards saw a ...

Consumers in Singapore are some of the most optimistic about the positive impact of AI on society, with 68% believing it will bring benefits. Yet fewer than half, just 40 per cent, trust companies to ...

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...