RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

The NFL is in a different world than the one you and I live in, hence the phrase "league year." That is how the NFL notes the start of the 2017 season and the end of the 2016 season, and the new ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Salesforce expands Agentforce 360 with new AI features to close context gap for agents. Partners can now develop own products ...