Smart assistants like Google Assistant, Siri, and Alexa are pointing people to fake customer support numbers in a new technique used by scammers, according to the Better Business Bureau. According to ...

Amazon has accused two California companies of posing as its customer support services to scam people who purchased Alexa virtual assistant products out of "large amounts" of money, according to a ...

RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian Schiff, ...