Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, real-time AI tools.

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

Apple Should Look at This Tech to Help Siri Next ...