Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

Middleware vendors are now jockeying for a piece of the new enterprise integration architecture market, commonly called EAI. This month, we discuss what EAI is, what it means for the business, and how ...

While our ability to collect large amounts of experimental data in a timely and cost-effective manner represented, until recently, a top priority, a different challenge is currently taking shape. Now ...