Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Varolii, Inc., a Seattle-based provider of automated communications services, has added features to its healthcare offering that are designed to make automated phone calls more personal. The company ...

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

NEW YORK (Reuters Health) - Weekly automated phone calls can help people with hypertension control their blood pressure more effectively, Canadian researchers have shown. After about a year, 46 ...