13 October 2008 In Telemark's latest independent Customer Experience report, BT ranked first for customer satisfaction with global data VPN (virtual private network) providers and achieved the ...

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

BT today announced innovative new capabilities for its BT Contact portfolio, designed to make organisations in the Middle East easier to do business with, while removing costs and complexity from ...

BT Group claimed it has made significant progress in transforming its customer service offering by integrating AI technology, pointing to a deployment of US software company Sprinklr’s platform ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...