For most sales reps, rapport-building is easier in person than on the telephone. The reason is simple. In human-to-human communications, appearance (facial expressions, body language, semiotics) often ...

It’s a truism that people prefer to buy from people they like. That’s why sales pros who are good rapport builders tend outsell those who are more reserved. In Business-to-Business (B2B) sales, you ...

Emily, a sales manager in a large organization, was having significant challenges with her team. Communication with team members was inconsistent, and she continually struggled to motivate them. Her ...

Building rapport is an important skill for all leaders to master. When all or most of your interaction with employees is virtual, a strong sense of connection is key to building and sustaining rapport ...

According to professional speaker, consultant and founder of Cause Matters Corp Michele Payn-Knoper, building rapport with customers is critical to showing them "you're sincerely interested in a ...

Is there someone in the office that you just aren’t quite on the same page with? Maybe you walk away from every interaction feeling like you’ve offended that person, or vice versa. Or you’re at a loss ...

The word rapport is derived from the French verb “rapporter” – to carry something back. It conveys a give-and-take, a sharing of values, ideas and beliefs. The result of good rapport between parties ...

Conventional wisdom and long-standing apparent research like NLP (neuro-linguistic programming) and Dale Carnegie’s book How to Win Friends and Influence People, would have us believe that building ...