A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...
Rising Gas Utility Business Prices Cause Lowest Overall Satisfaction in Five Years, J.D. Power Finds
TROY, Mich.: 18 Oct. 2023 — Satisfaction of businesses with their gas utility is 802 (on a 1,000-point scale), a decline of 6 points from 2022, the lowest satisfaction score since 2018, according to ...
As the demands of business utility customers continue to evolve, understanding their experiences is imperative to increasing their satisfaction with their utilities. Business customers expect reliable ...
Despite a decline in overall business customer satisfaction with electric utilities from 2020, results have climbed considerably in the second half of 2021. According to the J.D. Power 2021 Electric ...
Customer satisfaction with gas utilities dropped significantly in 2024, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. Overall satisfaction fell 11 points to 729 ...
Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...
Company also ranks highest in seven of eight dimensions measured including trust, information provided, and cost The U.S. Water Utility Residential Customer Satisfaction Study, now in its ninth year, ...
H-E-B ranked high again in a customer satisfaction study, despite the many challenges all supermarkets and grocery stores faced (and are still facing) during the coronavirus pandemic. On Tuesday, ...
Despite record travel numbers, overall airport customer satisfaction increased in 2025. Improvements in food, beverage, and retail offerings were a major driver of higher satisfaction scores. Several ...
A recent study analyzed customers’ experience with major restaurant chains in the U.S. How do your favorites stack up? Getty/iStock Customer satisfaction with restaurants has increased overall, though ...
TAMPA, Fla. — A new study is highlighting Tampa International Airport as one of the best for passenger satisfaction. A report released by J.D. Power highlights that customer satisfaction at North ...
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