The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Security and compliance remain integral to adoption. Sztern notes that NLPearl applies end-to-end encryption and maintains infrastructure designed to meet stringent data protection and access control ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

AI service management ensures compliance, security, and efficiency across all operations. The integration of AI service management with AI contact centers creates a reliable, scalable, and intelligent ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...