Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...
Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...
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Call center employee tried to assist a rude caller, but they insisted on being put on hold to wait for a supervisor
Anyone who’s ever worked at a call center, or simply interacted with customers of any kind, knows that some people just refuse to listen. One call center employee was subjected to one irate “Karen” ...
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