Police call handlers will get training to help them understand rural crime better. West Mercia Police has taken the decision after some farmers said their concerns were "not fully recognised or ...

A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and think about how they use the essential lifeline ...

A 999 call handler has revealed the heartbreaking calls they receive on a daily basis - and it has left some people in tears. Encouraging the public to ask questions about their job, the handler took ...