Video above: ‘News 5 Now’ — Top Stories from Jan. 21, 2026 ESCAMBIA COUNTY, Fla. (WKRG) — A new 911-call routing service is ...
Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
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