Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Apple is reportedly giving Siri a Large Language Model (LLM) upgrade in a year or two. The boost is expected to make the iPhone’s virtual assistant more conversational and equip it with a broader ...

Jianna Jin does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...