Hilton Hotels Corp. and Carlson Hotels Worldwide this month became the first major hotel companies to announce online checkin, allowing travelers to register electronically for their rooms in advance ...

After a day of planes, trains, taxis, and cars, the last thing that a traveler wants is to wait for check-in. Sure, if you're in Italy, you can linger around a piazza or find a less touristy area ...

If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These afternoon check-in timings aren't random at all. They are ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...