Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, ...

Government agencies strive to match the online user experience of the private sector, yet citizens often face fragmented digital interactions across multiple state websites. In a new FedScoop ...

Citizen engagement is being reshaped by a powerful mix of forces: rapid advances in AI, ambitious modernization goals, and growing pressure to consolidate technology, reduce risk, and deliver services ...

As commissioner of South Dakota’s Bureau of Information and Telecommunications, Jeffrey Clines has overseen some major state IT transformations since his February 2020 appointment to the role. He took ...