You can ask your customers to give you feedback over the phone, online or in person with written feedback cards. Whichever method you choose, it may be important to keep the feedback confidential. For ...

Simone Mamini and David Glass review 'International Organization Initiatives'. Michael Cross reviews Geoffrey Robertson's ...

To be successful in business, you must be strongly focused on providing a positive and unique customer experience. The only way to know if you are reaching your customer's expectations is to ask.

No business will look down on the importance of customer satisfaction. At least, no business wants to keep its customers and gain new ones. Customer is king has been long acknowledged in the business ...

The International Rescue Committee (IRC), San Diego, is committed to placing the people we serve – our clients – at the center of our response. We aim to be responsive to our client’s priorities, ...

Most consumers say they do not take the time to fill out customer feedback surveys thoughtfully, according to recent research from Customer Thermometer. The report was based on data from a survey of 1 ...