The best way to retain customers is through proactive relationship management and outstanding customer service. A key element in that strategy is an integrated approach to customer contact—implemented ...

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...

Shared Services sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to “play nice”. The solution is to ...

To orient a company with the client experience means putting clients at the center of everything. “That goes beyond your sales team,” says Michael J. Toth, Executive Vice President and Chief ...

Opinions expressed by Entrepreneur contributors are their own. You started a company. You built a product. You shipped it to customers. Now the fun really begins! You’ll need to deal with complaints.

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...

Over the past several years there has been gradual growth and – since 2009 – explosive development in the use of social networking on the Internet. While the purely-social use of networking tools such ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

Teradata, a provider of analytic data platforms, applications, and services, today announced the general availability of Customer Interaction Manager (CIM) in the Cloud, a data-driven marketing ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...