The kind of customer service, or "client service," if you prefer, required for high net worth individuals (HNWIs) is broadly similar to what's required to provide customer service and support to the ...

A company’s reputation is only as good as the customer service it provides. Please a customer, and your client base will swell with relatives and neighbors who catch wind of your top-notch ...

Providing the highest level of customer service and quality goods is imperative to compete for business against companies promoting similar products or services. In competitive markets, consumers ...

A woman once approached the till, handing in her voucher to bank money but was sent away. A frown on her face indicated that something was wrong. Unfortunately, she did not know what her problem was.

In order for a business to continue to grow and prosper, retaining clients is a priority: Without repeat business—and the word of mouth it brings—it can be hard for a company to find long-term success ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...

Good employees are the first line of engagement when it comes to offering effective customer service — before, during and after the purchase is made. Good or bad, the experience can change the ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to ...