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Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

IP telephony began humbly as a novelty application that allowed online users to converse over the Internet. Today, it has finally matured enough in both feature sets and network availability that it ...

Opinions expressed by Entrepreneur contributors are their own. An IP telephony (IPT) system can provide small businesses with many tangible benefits. One small-business owner I know said staff ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...