In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Small businesses often have difficulty competing with larger competitors that are able to mass produce products at low costs. Continuous quality improvement is a business management system that ...

Opinions expressed by Entrepreneur contributors are their own. The continuous improvement culture of an organization is the dynamic force that is vital in getting that desirable competitive edge. It ...

CI fails when leaders treat it as optional. Instead, they must set direction, talk about CI often, allocate time and resources and recognise wins. Credibility comes from action – leaders who join ...