Beware of the fine print! I usually say that to consumers who are about to become ensnared by a "gotcha" clause â€" of which there is more than plenty these days. Here's one from my colleague David ...

Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer service agreement so everyone has the same perceptions ...

TermScout certifications affirm Hyland's commitment to trust and transparency, streamlining negotiations and empowering customers with a competitive edge in today's fast-paced digital landscape ...

This article originally appeared in the February 2024 issue of Security Business magazine. Don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter if you share it ...

A recent court ruling could prompt companies that do business online to think twice about how they notify customers of changes to their contracts. A federal appeals court ruled recently that companies ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...