Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

If you’ve ever been pulled into a crisis “war room” with PR and legal during your career, you know it’s not a fun place to be. When a retail brand goes viral in the wrong way, leaders are usually left ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

Customer intelligence platform startup Momentum Labs Inc. announced today that it has raised $13 million in new funding to accelerate product development and drive business expansion. Founded in 2020, ...

Enriched customer profiles with critical life event data enable loan officers to scale personalized interactions and marketing automation Total Expert, the FinServ leader in customer engagement ...