Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

PagerDuty, a provider of digital operations management, has updated PagerDuty for Salesforce Service Cloud to help companies instantly update service agents and stakeholders of customer-impacting ...

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations Built natively on CXone ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...

Editor's note: This article is Part 2 in a four-part series where we explore the reporting and article-writing differences between artificial intelligence and humans on the same topic (AI-augmented ...

Oracle today announced that UMB Bank, n.a., one of the largest independent banks in the United States, has deployed Oracle's Siebel Sales and Siebel Universal Customer Master to enable a 360-degree ...

It's time for a reality check. Chatbots are killing customer service. Obliterating it, maybe. If you're a customer, you probably already know that. The computer programs that conduct clumsy ...