Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
Nearly every time I call a customer service line, I end up waiting 15-30 minutes for someone to answer the phone, or I have to repeatedly tap "0" to reach the live representative. If you've ever had ...
DETROIT — As wildly popular as the Do Not Call List has been with consumers, it’s among the things that have been rough on telemarketers, who have seen more than a million jobs disappear nationwide.
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