Regardless of your company, industry, or average customer sales cycle, one thing is for sure: the transactional experiences that are easiest for customers always win. It simply matters how taken care ...

The Customer Life Cycle Experience belongs to everyone and no one. Every person within an organization who comes in contact with a customer is responsible for carrying the torch of customer service.

As customers gain numerous new channels such as mobile and social, the linear purchase path is fragmenting into a loose collection of numerous touchpoints over which marketers have little control.

If you ask many corporate executives today, what is their most valuable asset; many of them would say their employees… but what about their customers? What about those people who patronize the ...

A CRM cycle is essential for businesses looking to effectively manage their customer relationships and drive growth. This process involves progressing through various stages to achieve success. When ...

The U.S. healthcare system has taken a dramatic turn in recent years, as patients increasingly bear more costs in the form of higher-deductible plans and bigger co-payments. As a result, hospitals and ...

Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to Gartner. The Gartner Hype Cycle for Customer ...

'We are the face of the patient financial experience,' says Terri Meier, director of system patient revenue cycle for UC San Diego Health, who shares three strategies for educating revenue cycle ...

NEW YORK, Aug. 28, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer ...

Ever wonder how a large, big box retailer keeps their inventory straight. If you’re like many small retailers, taking a full physical inventory can be a painful process. How does a retailer on a much ...