A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer in the dark until you have a satisfactory resolution. That way, ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The guidance requires VCEs to collect relevant data so that the ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers.

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

CHICAGO (Reuters) - JetBlue Airways' promise of cash and vouchers as compensation for avoidable flight delays may force competitors to adopt similar policies or risk appearing insensitive to ...