Customer success management is essentially relationship maintenance, built on the foundation that the client feels genuinely attended to at all times, especially when problems arise. But when it comes ...

If you walk into any tech office these days, you’re far more likely to see a team of dedicated customer success managers than account managers. Within the last decade or so, for many companies, ...

Technology organizations are typically adept at intermittent change and adapting their business models as technology evolves. However, I've noticed that unpredictable economic events have forced tech ...

Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense. Customer success needs to be part of a company's DNA — no one will dispute ...