The General Services Administration has started a community of customer-focused feds to further the federalwide mission of improving services to citizens. Led by GSA’s Office of Citizen Services and ...
One of the nice things about getting higher up on the food chain in the command staff is that you do not have to get involved in what seem to be the "flavor of the week" trainings and presentations ...
Companies vary in size, industry, products and services, but unless they provide excellent customer service, they won't be in business for long. While employees at every level work to satisfy the ...
If you are like every other leader on the planet, you probably needed to implement some form of business continuity plan during these uncertain times. Regardless of the nature of your organization, ...
It's no longer much of a shock to see that social media is changing the way many companies are thinking about their customer relationships. (In fact, CRM magazine devoted its entire June issue to the ...
It’s important for humans to be part of a community — vital even. Communities have been behind the scenes throughout human history, synthesizing and refining our visions of the future. Naturally, ...
With today’s emphasis on personalized individual interactions, building an active customer community can be a game-changer for brands. Here is how to start. With today’s emphasis on personalized ...
On a quiet Thursday afternoon, Brandon Rainelli walks the aisles of Naser Foods. A customer approaches him to ask where he can find apples. A vendor meets him to sell homemade candies. Rainelli ...
It's no longer much of a shock to see that social media is changing the way many companies are thinking about their customer relationships. (In fact, CRM magazine devoted its entire June issue to the ...
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