Organizations invest untold amounts of money into software for a variety of business purposes. Marketing departments get web experience management, email marketing, analytics, search and other ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

To take customer service to the next level, Red Hat wanted to apply predictive analytics to its large customer service data sets in order to make its support function more proactive. Tom Mirc, senior ...