Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Covid-19 continues to impede business operations across the globe. Businesses are continuously adapting in anticipation of the new normal. Many organizations tackled the health crisis by offering high ...

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

Download PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=244430169 The AI for customer service market is revolutionizing the way businesses ...

When customers seek help with using your products or services, they call upon your support team. Chances are that customers have tried to find answers to questions or solutions to problems on their ...

Powered by Fuel iX, an enterprise-grade AI engine, TELUS GenAI customer support tool provides a safe, convenient and intuitive customer support experience TORONTO, May 21, 2024 /CNW/ - TELUS is proud ...