Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Each year I make dozens of presentations to senior industry executives and car dealers. Most of these are “forward looking.” I peer into my “crystal ball” and forecast changes and industry trends. For ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Opinions expressed by Entrepreneur contributors are their own. Customers versus employees. It is an age-old paradox that challenges business owners to prioritize the key players who drive their ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Buick ranked highest for mass-market customer satisfaction in J.D. Power’s latest Sales Satisfaction Study, scoring well ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that delivers customized analytics solutions, has announced the completion of their new article on the top five customer ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...