Department stores once sold necessities. Now, many are struggling to remain in business amid the rise of online shopping.

The American department-store model is broken. A French operator that recently opened a flagship store in New York City thinks it has a better one. Printemps New York is following the European ...

While many department stores are closing, the family-owned Boscov's continues to open new locations. Boscov's employees attribute the chain's success to its focus on customer service. Unlike ...