Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help ...

Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

TWINSBURG, Ohio (WOIO/Gray News) – A police dispatcher in Ohio has been charged for allegedly making a spiteful phone call to a resident at the beginning of June. On June 6, Karen Clinton received the ...

Empathy and calm under pressure define Bailey Johnson’s new role as a Fairfield County Sheriff's dispatcher, where mental ...

Add Yahoo as a preferred source to see more of our stories on Google. A 911 dispatcher, who received a desperate call from a grocery store employee during the mass shooting in Buffalo, New York, on ...

HENRICO COUNTY, Va. -- The world is getting an up-close-and-personal view into the life of a 911 Public Safety Dispatcher thanks to a viral Facebook post written by a Henrico County Dispatcher.

A Hamilton County dispatcher celebrated a special birthday party for a one-year child who she helped deliver last year.

“You don’t realize how quickly everything can change,” said Kiesha Archer A Georgia-based 911 dispatcher whose job involves helping people in distress recently found herself on the receiving end of an ...