Like it or not, we’re operating in a world of virtual communication. Sure, we still have face-to-face conversations, but a growing percentage of our interactions are via Zoom, Microsoft Teams, ...

Just because you’re speaking doesn’t mean you’re being understood. It doesn’t mean you’re being listened to or that your message is making it from the sender to the receiver in a coherent fashion.

Years ago, people working together on teams worked in the same office or at least within the same building or corporate campus. In today's workplace, team members may never meet face-to-face or even ...