One of the keys to a successful managed service or service contract strategy is not continually rolling trucks to offer necessary service. Business software maker ConnectWise has addressed that ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

The purpose of remote access software, sometimes also called remote desktop software or remote control software, is to let you control a computer remotely from another computer. This can be useful ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Compatible with multiple operating systems, DeskIn is multifunctional, user-friendly remote desktop software free for all kinds of users, from remote workers, professionals, gamers, and even students ...

Remote Desktop is one of the most widely used software categories these days. Remote Desktop helps you in getting support, and in delivering presentations and demos from anywhere in the world. It can ...

Q: We are a really small business and need to work from home. Are the free remote access tools safe to use? A: As more people transition to a work-from-home status because of the coronavirus outbreak, ...

Corrections & Clarifications: A previous version of this column incorrectly described some functions of Google Chrome Remote Desktop. Question: We are a really small business and need to work from ...

In normal times, computers and mobile devices are just another way to stay in touch. But there's nothing normal about our current world, where we're being asked to shelter in place and maintain social ...

I hold the PM position at a medium-size IT consulting company, and was recently asked to put together a relatively comprehensive product matrix to help identify and choose a remote support tool that ...