The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Freshdesk's tiers are fairly well-delineated, with the Blossom tier appealing more to SMBs and each ascending tier adding more features for enterprises. But "free" scales to any size business and ...

Freshdesk Omni's sleek interface, smart AI tools, and rich integrations combine to create a standout help desk solution that's well worth the investment. The Freshdesk Omni help desk software combines ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

Freshdesk, a provider of cloud-based customer support software, has launched new features for its mobile apps, making it easier for businesses to respond on Twitter to customer support issues. The new ...

Freshdesk, a provider of cloud-based customer support software, has announced a series of new features to its Freshfone solution to provide greater power and flexibility for businesses with remote and ...

Organizations that operate distributed call centers and customer support operations will appreciate Freshdesk's softphone-centric service. However, if you only need a VoIP system for general-purpose ...