Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...

Google's customer support for Pixel phones doesn't seem to have the best reputation, but what has your experience been like?

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...