Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

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Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

In the past few months, I've had the opportunity to speak with three or four dozen customers and to visit a half-dozen of those at their main locations. In every instance, out of growing curiosity, I ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

I wasn't sure what forum to best put this, but I figure here's as good as any.<BR><BR>What ticket tracking software do people like for helpdesk/support? the big need is that it needs to be able to ...

My boss has asked me to find some helpdesk ticket tracking software for our small company. Company consists of ~66 people, with 3 IT staff - myself, my boss, and the Siebel developer.<BR><BR>This may ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...