The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

IT help desk platform that helps you track and resolve technical issues from your employees. Additionally, as an Information ...

Helpdesk software company Freshdesk, Inc. has changed its name to Freshworks, Inc. The rebranding is designed to emphasize the San Bruno, CA-based company's newer and lesser-known capabilities, which ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

There are many things about the process of launching a startup that can seem daunting. From trying to secure funding to navigating the ever-precarious business landscape, unless you’ve run a company ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

I would like to know what types of Helpdesk software all of you use to track calls. We support approx 1,000 users. I would like to have a web front end that the users enter there problem into. Then I ...