Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

With the new year underway employers are beginning to resume normal business activities and restart their hiring process. Similarly, many school and university graduates are beginning their job search ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

Articles about job interview questions abound; search “job interview questions” and Google lists 3.7 million results. (Second on the list is an article I wrote on the most common job interview ...

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

Once you have decided to launch a job search, the job interview is likely the most critical part of the process—potentially leading to a life-changing position. But when tricky or difficult questions ...

Landing a high-paying job often hinges on your performance during the interview process. Effective interview prep is essential for mastering high-stakes job interview questions. For ambitious and ...