This article is republished with permission from Wonder Tools, a newsletter that helps you discover the most useful sites and apps. Subscribe here. MissingO was my attempt at a bot that answers all ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

The popularity of AI chatbots has exploded over the last year, with every big tech firm and small startup putting out an iteration that can answer questions, generate content, and perform a wide range ...