Help Desk tech reporter Chris Velazco lays out how you can use tools in Windows and Apple computers to fix your parent or friend's computer.

Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.

Is your Chrome Remote Desktop displaying a black screen? This guide will help you fix the issue. Chrome Remote Desktop is a cross-platform tool that allows you to remotely access and control a ...