Ok, I hope this is the right venue.<BR><BR>I'm currently trying to bring in some ITIL best practices in my organization, including problem management and change management but I'm at odds with the ...

Does your business rely on technology, processes and people to operate faster, make data-driven decisions and react to threats and opportunities? Do your employees use cloud-based, business-driven ...

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure ...

DEL VALLE, Texas--(BUSINESS WIRE)--ManageEngine, the enterprise IT management division of Zoho Corporation, today announced the results of its survey, The State of ITSM Two Years Into the COVID-19 ...

IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...

New data suggests that generative artificial intelligence (genAI) is delivering measurable benefits for IT organizations and their IT Service Management (ITSM) efforts. According to the State of ITSM ...

For many Android developers, “ITSM” sounds like something that belongs to the ops team, not the mobile squad. You write code, ship features, fix bugs, and move on to the next sprint. Service desks, ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...