Digital transformation is changing not just how organizations engage with customers, but it’s having a profound effect on every aspect of operations. It’s not hard to imagine such a deep impact when, ...

Research from McKinsey shows that around 20% of a transformation’s value is lost after technical implementation and that change programs often fail due to employee resistance. Organizations of all ...

IT transformation is evolving from a one-off major project into a permanent state. At the same time, the use of AI is becoming increasingly self-evident --just like open IT standards. WALLDORF, ...

PHILADELPHIA--(BUSINESS WIRE)--Project Management Institute (PMI), the world's leading association for the project management profession, today launched the PMI® Organizational Transformation (OT) ...

Digital transformation is a formidable process for businesses, altering not only how an organization operates but also how employees work. With so many large-scale changes needed, many leaders ...

Digital transformation is a pretty broad concept, stretching from the implementation of cloud-based services to the introduction of emerging technologies and new ways of working to support a shift in ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Every year, large corporations spend trillions of dollars on digital transformation projects, designed to help them firmly embed digital technologies in their business operations. These technologies ...

Editor’s note: This is the fourth article in a four-part series that is part of a larger initiative the AICPA Auditing Standards Board (ASB) has undertaken to understand and support technology use in ...

Organizations are under increasing pressure to digitally transform in order to remain competitive. However, digital transformation can be a complex and daunting process. Change management is essential ...