Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

ChatGPT went down for the second time today due to a major OpenAI outage, but it's finally back up and running. The artificial intelligence (AI) chatbot has become a major productivity tool for many ...

Teen use of AI chatbots is growing, and psychologists worry it's affecting their social development and mental health. Here's ...

ChatGPT, Microsoft Copilot, and Google Gemini all run on servers in distant data centers, even as the PC industry works on moving generative AI (genAI) chatbots onto your PC. But you don’t have to ...

As chatbots powered by artificial intelligence explode in popularity, experts are warning people against turning to the technology for medical or mental health advice instead of relying upon human ...

A new study from MIT Media Lab suggests extensive use of AI chatbots correlates with higher feelings of loneliness, dependence and lower socialization, according to Cathy Fang, one of the authors of ...

A lack of guardrails leaves AI chatbots open to manipulation, researchers said. Like many social media influencers, Samantha Ettus spends most of her time publishing content for her followers. In her ...