In any customer-facing industry, the operators who win are the ones who eliminate surprises. They deliver consistent experiences, predictable outcomes and smooth operations that customers never need ...

The first half of this series, addressing the historical development of the law in New York on the professional reliability exception to the rule against hearsay, was published on Sept. 18, 2023. This ...

Traditional professionalism often enforces dominant cultural norms, forcing employees to suppress their identities and creating "identity strain." This stifles diversity, innovation, and psychological ...

Central Dispatch centers throughout the U.S. are struggling with staffing shortages due to high turnover, absenteeism and a ...

In the first installment of this two-part Medical Malpractice Defense column, John Lyddane discusses the origin and historical development of the professional reliability exception to the general rule ...