To manually insert smart quotes, the keyboard must have a numeric keypad, and you must activate the Num Lock key. To use the numeric codes, press and hold the Alt key, then type the four-digit ...

Our language needs quotation marks. Without them, we couldn't know who said what to whom or even what they meant. Unfortunately, using them can prove tricky. Quotations marks appear in both double and ...

A few years ago while copy editing an article, I was shocked to see something like this: “I lecture my sales staff about what I call ‘me syndrome,’” Jones said. What shocked me was the punctuation.