On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success. Customer ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

Supplier relationship management training prepares a small business employee to develop the skills and knowledge required to manage a productive relationship with vendors. Typically intended for ...

Achieving true (a.k.a. strategic) maturity in business relationship management (BRM - versus tactical account management) is the cornerstone strategy in achieving CIOs' current top priority: ...

Lately, a lot of people in the business world have been talking about the transformative potential of agentic AI. When I think about one of the most human aspects of business—relationships—I see a ...